---
title: "Case Study: Establishing a Virtual City Hall with 3Di Engage"
description: As Pico Rivera faced new COVID challenges, it discovered an opportunity to revolutionize operations and public interactions through a Virtual City Hall.
---

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# Revolutionizing Operations & Relationships in the City of Pico Rivera with a Virtual City Hall

In this case study, we share how the City of Pico Rivera overcame challenges new and old by implementing a novel way of interacting with the public: a Virtual City Hall. Discover how the city is using the comprehensive 3Di Engage software-as-a-service (SaaS) platform to power a central hub for all city interactions to solve goals such as:

- Creating a high-quality, user-friendly, positive virtual experience when engaging in civic processes.
- Supporting decision-making while improving transparency.
- Enhancing operations and the delivery of city services.
- Reducing costs and increasing revenues.
- And more.

### Where should we send your case study?

### Eliminating Silos

See how Pico Rivera eliminated operational challenges, duplicative functionality, and unnecessary costs by replacing disjointed systems with a comprehensive platform.

### Improving Interactions

Discover how Pico Rivera made it far easier for residents, businesses, and visitors to interact with the city from anywhere at any time through an intuitive online, mobile-friendly portal.

### Enhancing Operations

Learn how the City improved collaboration within and between departments, gained data-driven insights, and increased efficiency across City operations and services. 

“It ultimately allows us to better engage, better inform, and better generate data that could then help us with long-term planning…with making better, sound decisions that truly would maximize the value and benefit to our overall community.”

-Javier Hernandez, Assistant to the City Manager, Pico Rivera

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